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  1. #1
    Community Leader ANNOmaniac's Avatar
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    Please read first: Technical FAQ for ELEX

    Hey guys!

    We are going to use this thread to collect solutions to the most frequent problems and general information about how to ask for help.

    Please only use this forum for technical problems, like crashes, graphic glitches, freezes, or similar. For bugs and questions concerning ingame content, there is the Gameplay forum.

    If you experience any problems that might be technical, please always mention the hardware configuration you are using.

    The easiest and most informative way is to create a DxDiag file and attach it to your post:
    • In Windows, open the start menu
    • Type "dxdiag" directly into the search field (Windows 10) or into the popup after selecting "Run" (older versions)
    • Click "Save All Information" in the new window
    • Attach the resulting dxdiag.txt file to your post


    If you want to report a crash, please also attach the crash dump file that you can find under "C:\Users\<USER>\AppData\Local\ELEX\Dumps".




    Frequently Asked Questions

    1. The game cannot be saved / The autosave icon is visible all the time
    2. The game frequently freezes at specific points in the beginning of the game
    3. The game does not start
    4. Error "Application terminated abnormally" when trying to start the game

  2. #2
    Community Leader ANNOmaniac's Avatar
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    The game cannot be saved / The autosave icon is visible all the time

    If you are unable to save the game and instead the autosave icon never vanishes, please follow these steps:

    1. Navigate to the folder "<Steam installation folder>\SteamApps\common\ELEX\data\ini"
    2. Open the file "mount_packed.xml" with any text editor
    3. Find and change the line PhysicalPath="$(savedgames)/ELEX/SaveGames" to PhysicalPath="$(localappdata)/ELEX/SaveGames"
    4. Navigate to the folder "C:\Users\<User>\AppData\Local\ELEX" and create a directory "SaveGames" there

  3. #3
    Community Leader ANNOmaniac's Avatar
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    The game frequently freezes at specific points in the beginning of the game

    If the game freezes at specific points in the beginning of game (e.g. when talking to Duras in front of Goliet), please try to turn off the tutorials in the game settings.

  4. #4
    Community Leader ANNOmaniac's Avatar
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    The game does not start

    In some cases, a repair of Microsoft Visual C++ has helped. You can find the necessary executables directly in the Steam folder of ELEX: "<Steam installation folder>\steamapps\common\ELEX\_CommonRedist\vcredi st".

    You should select the "Repair" option after running the appropriate vcredist_*.exe of both the 2010 and 2012 version. For 64bit systems, you should also run vcredist_x86.exe in addition to the x64 version.

    Sometimes connected hardware (e.g. a gamepad) has also caused problems. Try disconnecting everything you do not need and restart the game.

    Steam offers a function to repair a game that checks the local files for errors. To start this, simply right-click the game in steam, select "Properties" and then "Local files" and "Verify integrity of game files".

  5. #5
    Community Leader ANNOmaniac's Avatar
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    Error "Application terminated abnormally" when trying to start the game

    There have been reports of MSI AfterBurner or RivaTuner causing such crashes. If you are running any of these programs or similar, you should try to close them and start the game again.

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